This innovative technology removes the need for customers to perform the time consuming exercise of manually gathering and sending meter readings to Rex-Rotary. Selected products can now collect and transmit this information automatically, via a secure Internet connection, for accurate and timely billing. This technology can also identify potential product problems and where appropriate apply fixes remotely, leading to increased product availability.

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To keep your products operating at peak performance, our on-line technical support provides 24/7 self-help access to our global knowledge databases and downloads. These are not just FAQ pages, but interactive systems that allow users to enter basic queries and receive simple, step-by-step instructions on how to resolve the problem. Our extensive and regularly updated download support centre is available for users requiring the latest print drivers and associated information.

Regular contact with our customers is of vital importance. We use advanced call centre systems to provide a professional service. Our fully trained call centre teams use global knowledge bases to diagnose the problem and decide the most appropriate course of action. Where possible, we can resolve your problem straight away. Alternatively, your call is passed to our help-desk who will either resolve the problem over the phone or arrange for one of our fully trained Service Engineers to visit your site, depending on the Service Level Agreement in place.

Highly-skilled and fully trained technical teams are available to work on your more complex or advanced technical queries. With full information and the latest tools at their fingertips, they will resolve your problem as quickly as possible. Our Technical Support Centre also manages the escalation of your call from initial logging through to resolution.

Our flexible approach to contracts and Service Level Agreements (SLA) allows us to focus on your unique business requirements, in-house skills and products within your organization. These contracts can include various service options, such as traditional hardware break-fix services through to software and network device support.

Centred on your needs, we can offer an extensive range of on-site support contracts to deliver maximum product availability. These contracts can cover clauses ranging from time and material, extended warranties and annual maintenance & support through to the provision of permanent on-site personnel.

All our service personnel are fully trained and certified to work on your products. We run extensive on-going training programmes for our employees utilising the latest technologies and methods. As a major supporter of industry standard certification programmes, we have implemented formal training and personal development plans for employees.